YoHouse Terms & Policies

1.⁠ ⁠Payment terms

These Payment Terms describe your agreement to pay for current and future goods and services, together with any charges or fees applied by us related to goods or services. In these Payment Terms, ‘we’ and ‘us’ mean the YoHouse LLC entity supplying the goods and services in your country.

In order to use certain services, authorized automatic or one-time payments, recurring payments and subscriptions, you allow YoHouse to store, maintain, and recover funds from your specified payment method in accordance with these Payment Terms. YoHouse may amend these terms from time to time and any changes are effective when posted to this page.

When you add a payment method to YoHouse Account, such as a credit card, certain information including, but not limited to device location, device identification number, and card information may be sent to YoHouse and shared with our payment processor. Card information is encrypted during the transmission and YoHouse will not have access to the actual card number. When the stored payment method or a new credit card is used for purchasing goods and services on a YoHouse hosted website or application, the necessary information to process payment will be shared with our global processors and our banking partners, to process your payment, comply with financial regulations, to prevent fraud, and for troubleshooting any payment issues. For information on how we handle your payment information, please see YoHouse’s Privacy Notice.

2.⁠ ⁠Customer Privacy Notice

Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless vehicle and energy experience imaginable.

Information We May Collect:

We may collect three main types of information related to you or your use of our products and services:

Information from or about you
Information from or about your preferred YoHouse Model

Depending on the products and services you request, own, or use, not all of these types of information may be applicable to you.

How We May Use Your Information
We may use the information we collect to:

Communicate with you
Fulfill our products and services
Improve and enhance development of our products and services

3.⁠ ⁠Data Storage

We store personal information as required by law. The data we hold may also be processed by employees operating outside of Europe who work for us or one of our affiliates, partners, or vendors. When we transfer your personal information internationally we will take reasonable steps to ensure that your personal information is treated securely, lawfully and in the manner, we describe here. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used, or processed, may be different from the privacy laws applicable to the place where you are resident. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. We do not sell, trade, or rent your information to third parties. To ensure the security and confidentiality of personal information that we collect online, we use data networks protected by industry-standard firewall and password protection. In the course of handling your personal information, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We may transfer any Non-Personal Information provided by you through your use of the services on our website to our Third-Party Service Providers in order to allow the Third Party Service Provider to perform preliminary examinations of Non-personal Information for the purpose of determining if you are qualified to use the services of such Third Party Service Provider.

4. Policy updates

This Privacy Policy and the Terms and Conditions will be revised from time to time. Any changes or amendments will be published on the Website. We advise you to revisit this page periodically to make sure you are familiar with the current version of the Terms. Your questions, requests, queries, or complaints in regards to the processing of your personal data can be addressed at: hello@yohouse.com